Shipping policy

We want your new pieces to arrive beautifully and without surprises. Here's how delivery works.

How we ship

Most home décor and accessories — baskets, vases, trays, and other smaller pieces — ship from our Washington studio by UPS. Shipping is calculated at checkout.

Most furniture ships by freight directly from our furniture partner. Freight is calculated from your furniture total and never exceeds $599, no matter how large your order.

If your order includes both, you'll see both charges added together at checkout.

Where we deliver furniture

Furniture delivers to the 48 contiguous United States and Washington, D.C. We aren't able to ship furniture to Alaska, Hawaii, U.S. territories, or APO/FPO addresses at this time.

Lead times

Each product page shows its expected lead time. Many furniture pieces are made to order, so please allow for the time shown before your piece ships. We'll keep you updated if anything changes.

Freight delivery

When your furniture is ready, the freight carrier will contact you to schedule a delivery window. An adult must be present to sign for your delivery.

Before delivery day, please measure your doorways, hallways, stairways, and elevators, and compare them to the dimensions on the product page. Our Furniture Delivery Guide walks you through it step by step.

If a delivery appointment is missed or refused, a redelivery fee may apply.

Inspecting your delivery

Please inspect every piece when it arrives, before the delivery team leaves.

If you notice damage, note it on the delivery receipt and let us know within 48 hours at monte@elegantsi.com, with photos. We'll arrange a repair, replacement, or refund.

Please don't refuse a delivery for minor damage — we can usually resolve it quickly without sending your piece back.

Questions? We're always happy to help: monte@elegantsi.com